Percepción de pobladores sobre la atención en la Unidad de Salud de la Familia Kambay, Caaguazú – Paraguay

Abstract

Primary Health Care represents the first level of contact between individuals, the family and the community with the National Health System, bringing health care as close as possible to the place where people live and work. The objective was to describe the perception of residents about the services provided by the Kambay Family Health Unit, Caaguazú – Paraguay, 2023. The study was quantitative, observational, cross-sectional with a descriptive, non-experimental component. The Kambay Family Health Unit was taken as the study area. The population was made up of 477 families, with a total of 3,087 residents. The sample was made up of 100 families. A survey form was used as an instrument. The main results were: the predominant age group is 68 to 77 years old, female sex, married marital status, housewife occupation, primary schooling. The majority of users stated that the unit has adequate infrastructure and the necessary resources; More than half indicated that medicines are always available. As always: they have all the vaccines, the treatment is good, vital signs are checked, they call you by name, you perceive interest on the part of the professionals, they convey security and attention to the risk classification. The lowest point is the availability of medications, so it is recommended to improve this dimension, in order to increase the level of satisfaction and perception of users.